Media

Conference Speaking

"Type Talk At Work" - Elevate CX Conference, Denver

"How Teams Grow, Thrive, and Fail" - Support Driven Expo, Portland

"High Performance Teams" - Code On The Beach (Jacksonville, FL)

"Facepalm to Foolproof" - RailsConf (Kansas City, MO)

Podcast Appearances

The Support Helpdesk - Making the Most of 1:1s

"Scratching the Need to Change Something Itch" - Discovering Dad Podcast

Elevate Support Podcast

Colin and Sarah riff a bit on why you shouldn't sneak up on your customers with goofy child-like updates, then they're joined by Heroku's Senior Manager of Technical Support, the one and only Jon McCartie. Jon has a lot of experience building sustainable remote teams and he'll be speaking more about what makes teams grow, thrive, or fail at our spring support summit in Philadelphia!